Two agents, one calmer inbox
The Dual Support Team
Separate the public conversation from the owner’s decision. Your frontline agent helps customers immediately; your private co-pilot gives you the context to take over when needed.
Frontline agent
Answers from approved business knowledge, finds similar solved tickets, handles rich customer inputs, and creates a support ticket when escalation is needed.
- Web & messengers
- Knowledge search
- Ticket creation
Owner co-pilot
Condenses long threads, surfaces the relevant facts, and prepares a response you can edit or approve without rereading the whole inbox.
- Thread summaries
- Draft replies
- Human review